As a retailer of handmade perishable food items, we are unable to accept returns. However, we are here to provide the best possible experience for every customer. If you have any problems with your order, please contact us so we can assist.
If your chocolate arrives melted due to hot weather, we will replace it. Please contact our Customer Support within (24) hours of receipt, with a detailed description and photograph(s) evidencing this, for assistance with a replacement or exchange.
Due to the perishable nature of our chocolate, all claims submitted without proper support will not be eligible for reshipment. MECHA reserves the right to limit replacements. We will either reship the item or offer a refund.
Due to the perishable nature of our products, our guarantee is valid only on correctly addressed orders on the first delivery attempt. We cannot guarantee the condition of the package if the carrier reroutes your order. We will ship your order to the shipping address(es) you provide. Please include a street address, and company name, suite or apartment numbers when applicable to ensure accurate delivery.
MECHA is not responsible for failed deliveries when:
- You provide an incorrect or outdated address;
- You address does not contain a valid suite or apt number when one is necessary;
- Your recipient is out of town or not available.
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment. Additionally, the extended transit time during the return may damage and/or spoil the items. MECHA may at their sole discretion deem the returned items as unsuitable for redelivery and any new replacement order shall be at the customer’s expense.